Orange Company – Terms & Conditions

Last Updated: 9^th Mar 2026

These Terms and Conditions (“Terms”) govern your access to and use of the website, mobile applications, and services provided by Orange Company (collectively referred to as the “Platform”).

By accessing or using the Platform, you agree to be legally bound by these Terms. If you do not agree with these Terms, please discontinue using the Platform immediately.

1. About Orange Company

Orange Company operates a digital platform that connects customers with independent service professionals who provide home services such as cleaning, maintenance, repairs, beauty services, and other related services.

Orange Company does not directly provide these services. Instead, we act as an intermediary platform that allows customers to discover, book, and manage services delivered by independent professionals.

2. Eligibility

To use the Platform, you must:

• Be at least 18 years old
• Provide accurate registration details
• Use the Platform in compliance with applicable laws

If you are using the Platform on behalf of another individual or organization, you confirm that you have the authority to bind that entity to these Terms.

3. Account Registration

To access certain services, users must create an account.

When creating an account, you agree to:

• Provide accurate personal information
• Maintain the confidentiality of your login credentials
• Notify Orange Company immediately if you suspect unauthorized access

You are responsible for all activities conducted through your account.

4. Services Offered

The Platform allows users to book various services from independent professionals.

These services may include but are not limited to:

• Home cleaning
• Appliance repair
• Electrical services
• Plumbing services
• Beauty and wellness services
• Home maintenance

Service professionals listed on the Platform operate as independent contractors and are not employees of Orange Company.

5. Booking Process

Customers may request services through the Platform by selecting:

• The service type
• Preferred date and time
• Service location

Once a booking is placed, Orange Company will attempt to assign a suitable professional based on availability.

A confirmation will be sent via:

• Email
• SMS
• Mobile notifications

6. Pricing and Payments

Prices for services are displayed on the Platform.

However, the final price may vary depending on:

• Additional services requested
• Additional materials required
• Extended service duration

Payments may be made using:

• Credit or debit cards
• UPI
• Net banking
• Digital wallets
• Cash (if available)

Orange Company may charge a platform or convenience fee for facilitating bookings.

All prices are subject to applicable taxes.

7. Cancellation Policy

Customers may cancel bookings according to the following guidelines:

• Free cancellation: Before service professional assignment
• Cancellation fee may apply: After professional assignment
• Late cancellation fee: If cancelled close to service time

Orange Company reserves the right to apply cancellation charges where applicable.

8. Customer Conduct

Users must treat service professionals with respect and professionalism.

Customers must:

• Provide safe and clean working conditions
• Provide accurate service information
• Avoid harassment, discrimination, or abusive behavior

Orange Company may suspend or terminate accounts that violate these guidelines.

9. User Content

Users may submit feedback, reviews, or comments on the Platform.

By submitting content, you grant Orange Company a non-exclusive, worldwide, royalty-free license to use such content for:

• Improving platform services
• Marketing and promotional purposes
• Quality control

Users must not submit content that is:

• False
• Defamatory
• Illegal
• Offensive
• Infringing on third-party rights

10. Third-Party Services

The Platform may contain links to third-party websites or services.

Orange Company does not control or guarantee the quality, accuracy, or reliability of third-party services.

Use of third-party services is at the user’s own risk.

11. Intellectual Property

All content available on the Platform including:

• Logos
• Design
• Text
• Software
• Images
• Branding

are the intellectual property of Orange Company or its licensors.

Users may not copy, reproduce, distribute, or modify platform content without written permission.

12. Limitation of Liability

Orange Company serves as a technology platform connecting customers with independent professionals.

Therefore:

• Orange Company is not responsible for the direct performance of services
• Any contract for services is between the customer and the professional

Orange Company shall not be liable for:

• Service quality issues
• Property damage
• Losses arising from third-party actions

To the maximum extent permitted by law, Orange Company’s liability shall not exceed the amount paid for the specific service.

13. Indemnification

You agree to indemnify and hold harmless Orange Company and its affiliates from any claims, damages, or liabilities arising from:

• Your use of the Platform
• Violation of these Terms
• Misuse of the Services

14. Termination

Orange Company may suspend or terminate access to the Platform if:

• You violate these Terms
• Fraudulent activity is detected
• Required by law or regulation

Users may also delete their account at any time by contacting customer support.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the jurisdiction of courts located in [Your City, India].

16. Changes to Terms

Orange Company reserves the right to update or modify these Terms at any time.

Updated Terms will be posted on the Platform with the revised “Last Updated” date.

Continued use of the Platform constitutes acceptance of the revised Terms.

17. Contact Information

For questions or complaints related to these Terms, please contact:

Orange Company
Email: support@orangecompany.com

Customer Support: help@orangecompany.com