Orange Company – Privacy Policy

Last Updated: 9^th Mar 2026

Welcome to Orange Company (“we”, “our”, or “us”).

This Privacy Policy explains how Orange Company collects, uses, stores, processes, and protects your personal data when you use our website, mobile applications, or services (collectively referred to as the “Platform”).

Orange Company operates a digital platform that connects customers with independent service professionals offering home services such as cleaning, repairs, beauty services, maintenance, and other related services (collectively referred to as “Services”).

Your privacy is important to us. This policy describes how your information is handled in accordance with applicable data protection laws including:

• Digital Personal Data Protection Act (DPDP Act), India
• General Data Protection Regulation (GDPR) principles
• Other applicable privacy laws.

By accessing or using our Platform, you agree to this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to:

• Customers using the Orange Company platform
• Service professionals registered on the platform
• Visitors accessing our website or applications

By using the Platform, you consent to the collection and processing of your personal data as described in this policy.

2. Personal Data We Collect

We collect different types of information depending on how you interact with our services.

2.1 Identity Information

This may include:

• Full name
• Username
• Profile photo
• Gender (optional)

2.2 Contact Information

This may include:

• Phone number
• Email address
• Service address
• Location information

2.3 Transaction Information

Information related to services booked through our platform, including:

• Service type
• Booking history
• Payment details
• Billing records

Payment details are processed securely through third-party payment providers.

2.4 Device and Technical Information

When you use our platform we may collect:

• IP address
• Device ID
• Device type
• Operating system
• Browser type
• Login timestamps
• App usage information

2.5 Communication Data

We may collect information from communications such as:

• Chat messages
• Customer support requests
• Feedback and reviews
• Call logs between customers and professionals (if facilitated through the platform)

2.6 Usage Data

This includes information about how you use the platform such as:

• Pages visited
• Time spent on pages
• Booking behavior
• Click activity
• Feature interactions

3. How We Collect Your Data

We collect personal data through several methods.

3.1 Information You Provide

You provide data when you:

• Create an account
• Book services
• Contact customer support
• Submit feedback or reviews
• Participate in surveys or promotions

3.2 Automatic Data Collection

When you use the platform, certain information is automatically collected using technologies such as:

• Cookies
• Analytics tools
• Server logs
• Mobile SDKs

3.3 Third-Party Sources

We may receive data from:

• Payment gateways
• Analytics providers
• Advertising networks
• Social media integrations

4. How We Use Your Personal Data

We use your data only where permitted by law.

Your personal data may be used to:

4.1 Provide Services

• Create and manage user accounts
• Process bookings
• Connect customers with service professionals
• Facilitate payments

4.2 Improve the Platform

• Analyze user behavior
• Improve service recommendations
• Enhance platform performance

4.3 Customer Support

• Respond to user inquiries
• Resolve complaints
• Provide technical support

4.4 Marketing and Communication

We may send:

• Service updates
• Promotional offers
• Platform notifications
• Important service announcements

You may opt out of marketing communications at any time.

4.5 Legal and Compliance Purposes

Your data may be used to:

• Comply with legal obligations
• Prevent fraud
• Enforce platform policies
• Protect the safety of users

5. Cookies and Tracking Technologies

Cookies are small files stored on your device to improve your experience.

We use cookies to:

• Remember user preferences
• Understand user behavior
• Improve platform performance
• Provide relevant advertisements

You can control cookies through your browser settings.

Disabling cookies may affect certain platform features.

6. Sharing of Personal Data

We may share your personal data with trusted third parties when necessary.

6.1 Service Professionals

Your information may be shared with professionals to enable them to provide services you request.

6.2 Service Providers

We may share data with partners that help us operate the platform including:

• Payment processors
• Cloud hosting providers
• Analytics services
• Customer support tools

6.3 Legal Authorities

We may disclose personal data when required by:

• Law enforcement
• Government authorities
• Court orders
• Regulatory agencies

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights.

7.1 Access

You can request a copy of your personal data.

7.2 Correction

You may request correction of inaccurate or incomplete data.

7.3 Deletion

You can request deletion of your personal data where legally permissible.

7.4 Withdraw Consent

You may withdraw consent for certain data processing activities.

7.5 Data Portability

Where applicable, you may request a copy of your data in a portable format.

8. Account Deletion and Data Removal

Users may request account deletion at any time.

Upon deletion request:

• Your account will be permanently disabled
• Personal data will be removed from active systems

Certain records may be retained for legal or financial compliance.

To delete your account, contact:

privacy@orangecompany.com

9. International Data Transfers

Your information may be processed and stored in servers located in different countries.

When transferring data internationally, we ensure appropriate safeguards are implemented to protect your privacy.

10. Data Security

We implement strong security measures to protect your personal data including:

• Data encryption
• Secure servers
• Access control systems
• Regular security monitoring

However, no online platform can guarantee complete security.

11. Data Retention

We retain personal data only as long as necessary for:

• Providing services
• Legal compliance
• Resolving disputes
• Preventing fraud

Once data is no longer required, it is securely deleted or anonymized.

12. Business Transfers

If Orange Company undergoes a merger, acquisition, or business restructuring, your data may be transferred as part of the business assets.

13. User Generated Content

Users may post reviews, feedback, or other content on the platform.

Please note:

• Such content may be publicly visible
• You are responsible for the information you publish

Orange Company is not responsible for misuse of publicly shared information.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be published on the platform with an updated “Last Updated” date.

Continued use of the platform indicates acceptance of the updated policy.

15. Grievance Officer / Data Protection Contact

If you have questions about this Privacy Policy or your personal data, you may contact:

Orange Company – Privacy Team

Email: privacy@orangecompany.com
Support: support@orangecompany.com

Orange Company

We aim to respond to all privacy-related requests within 7 working days.