Orange Company – Refund & Cancellation Policy

Last Updated: 9^th Mar 2026

This Refund and Cancellation Policy explains how cancellations, refunds, and rescheduling are handled for services booked through Orange Company (“we”, “our”, or “us”).

Orange Company operates a platform that connects customers with independent service professionals who provide various home services.

By booking services through our platform, you agree to this Refund & Cancellation Policy.

1. Service Booking

Customers can book services through the Orange Company website or mobile application.

Once a booking is confirmed:

• A service professional will be assigned
• You will receive booking confirmation via SMS, email, or app notification
• The scheduled date and time will be reserved for your service

2. Cancellation by Customers

Customers may cancel a booking through the platform.

2.1 Free Cancellation

You may cancel your booking without any charges if the cancellation is made:

• Before a service professional is assigned
• Or at least 2 hours before the scheduled service time

2.2 Late Cancellation

If you cancel:

• Less than 2 hours before the scheduled service, or
• After the service professional has started traveling to your location

A cancellation fee may be charged.

This fee compensates the service professional for their time and travel.

2.3 No-Show Policy

If a customer:

• Is not available at the service location
• Does not answer calls from the professional
• Refuses service after the professional arrives

Orange Company may charge a No-Show Fee.

3. Rescheduling Services

Customers may reschedule services based on availability.

Rescheduling is allowed:

• Through the app or website
• Before the service professional arrives

If rescheduling occurs too close to the service time, additional charges may apply.

4. Cancellation by Service Professional

In rare cases, a service professional may cancel due to:

• Emergency situations
• Health issues
• Location constraints
• Safety concerns

If this occurs, Orange Company will:

• Attempt to assign another professional, or
• Provide a full refund if the service cannot be completed.

5. Refund Eligibility

Customers may be eligible for refunds in the following cases:

5.1 Service Not Delivered

If the booked service was not completed due to professional unavailability, you will receive a full refund.

5.2 Payment Error

If you are charged incorrectly or multiple times, Orange Company will refund the excess payment.

5.3 Service Quality Issues

If you experience serious service quality issues, you may request:

• Partial refund
• Service re-visit
• Service replacement

Each request will be reviewed by our customer support team.

6. Non-Refundable Situations

Refunds may not be issued in the following situations:

• Customer cancels after the professional arrives
• Customer refuses service without valid reason
• Customer provides incorrect service details
• Damage caused due to pre-existing issues at the location

Orange Company reserves the right to review each case individually.

7. Refund Processing Time

If a refund is approved, the refund will be processed as follows:

The actual time may vary depending on your bank or payment provider.

8. Wallet Credits (Optional)

In some cases, refunds may be issued as Orange Company wallet credits which can be used for future bookings.

Customers will be notified before such credits are applied.

9. Dispute Resolution

If a dispute arises regarding refunds or cancellations, customers may contact our support team.

Orange Company will investigate the matter and provide a fair resolution.

Our decision will be based on:

• Booking details
• Service records
• Communication logs
• Platform policies

10. Fraud Prevention

Orange Company reserves the right to deny refunds or suspend accounts in cases involving:

• Abuse of the refund policy
• Repeated cancellations
• Fraudulent activities
• Misuse of the platform

11. Changes to This Policy

Orange Company may update this Refund & Cancellation Policy from time to time.

Any changes will be published on this page with the updated “Last Updated” date.

Continued use of our platform indicates acceptance of the updated policy.

12. Contact Support

For refund or cancellation assistance, please contact:

Orange Company – Customer Support

Email: support@orangecompany.com
Customer Care: help@orangecompany.com

Our support team will respond within 24–48 hours.